To submit your customer feedback click here.
We just sold our motor caravan to Lincoln leisure vehicles, and despite having to travel over to rural Shropshire to make the collection, they arrived at the appointed time and paid the agreed price without any hesitation. The bank transfer was made very transparent and I was able to overlook the entire process. All in all I found the process to be both friendly and professional and I would highly recommend Lincoln leisure vehicles to anyone who is considering selling their motor caravan.
Mr S Whitehouse Shropshire. Trigano Tribute - Sold.
Having exchanged our Lunar Clubman ES for a younger and larger Coachman Vip 565/4 this past week, and as previous customers of Lincoln Leisure Vehicles, we were impressed but hardly surprised to see the tremendous success this premier Lincoln based company has clearly achieved since our previous sale/purchase. LLV have consistently been friendly, honest and fair in their negotiations with us, and the levels of advice and after sales service are really most refreshing. I have no hesitation at all in recommending Lincoln Leisure Vehicles to all existing and potential caravanners and motorhomers looking for highest quality pre-loved units.
Our new caravan is superb
Mr Paul Heath Brigg, Lincs. Coachman VIP 565 - Purchase.
Sales: Excellent- Steve Tizard
Technical: Excellent – Adam Taylor
After Sales: Excellent so far- Adam Taylor – Vehicle is still with Lincoln Leisure, but this is due to me not being able to drive for a couple of months, so in no rush for it back.
I have always enjoyed outdoor pursuits, but I am a complete novice when it comes to motor homes as in I have never used one let alone owned one. However, due to circumstances I was in the market for one. I had specific requirements, which I now know to be a type 27 “Front dinette, rear U lounge” with a permanent over cab double bed (I didn’t want to be making and unmaking a bed). It was also important for me to have a toilet with a separate shower, (not a shower head that came out of the sink). This requirement is down to the fact that I need to use it as a temporary home and office, whilst I personally prefer to wild camp where I can, only parking up on hard standing and hook ups when required.
Lincoln Leisure is one of a handful of motorhome/caravan sales facilities available in Lincolnshire. What I personally liked about Lincoln Leisure is that although the sales staff acknowledged that I was there, with an introduction and extension to help, there was no hard sale or barrage. I was able to view all the different options available at the time (all vans were open) and in my own mind quantify that the type 27 was in fact what I was after (my partner came round to the idea as initially she was looking at a smaller model!).
I now had my heart set on an Autotrail Apache 700, but I knew nothing about motorhomes. This is not only where Steve and the sales team stepped in, but also Adam and the rest of the technical staff, who provided me with a wealth of free and useful information, facts, hints and practical advice.
The motorhome had to be delivered to me at short notice, so not all the snag list could be completed prior to me taking possession of it, (I know some of you will be tut tutting at this stage, but please read on) and it has since been fitted out for wild camping, with solar panel, twin gas and leisure batteries.
Due to my own personal circumstances, I have recently been able to return the motorhome back to Lincoln Leisure, so that they can start working through the snag list. At this point, I would like to point out that the only reason the van left Lincoln Leisure with snags, was because I needed it urgently – as I hinted previously, some of you would be tut tutting at taking a van with snags. However, all l can honestly say is that the staff at Lincoln Leisure have been fantastic and are looking after me; obviously Steve and Adam are my main points of contact, but the whole of the Lincoln Leisure crew have made me very welcome and have offered me advice and assistance were needed (even when dealing with those, “Really, you should really know this!” instances). I look forward to continuing this relationship with Lincoln Leisure and I would highly recommend this company to anyone looking for an honest, reliable and friendly service when it comes to motorhomes or caravans.
Mr Martin Cavanagh Blankney Fen, Lincs. Autotrail Apach 700 - Purchase, Aftersales.
Having bought a Hymer Exsis SK recently, there were some small issues, which were attended to in a very professional manner.
They even collected , and redelivered the van from door to door, Although the van was just out of warranty, Lincoln Leisure have agreed to repair a water tank problem which i brought to their attention without question.
In short A1 service from a firm that obviously knows the value of customer service.
Mr P Harrington North Yorkshire. Hymer Exsis - Purchase, Aftersales.
Once we had decided to sell our motorhome, we contacted Gary, on a Saturday, and he gave us a quote. The following Wednesday, Steve came to collect our vehicle. A very efficient and professional transaction ensued. We were very pleased with the prompt, competent and pleasant dealings with had with Lincoln Leisure Vehicles and would have no hesitation in recommending them.
Mr B Oddy Surrey. Autosleeper Nuevo - Sold.
We bought and exchanged a caravan at Lincoln Leisure Vehicles. What a comfortable experience, so much information on the handover, everyone helpful and pleasant. Felt at ease all the way through the buying of our new (beautiful) caravan and exchanging our much loved previous caravan.
They even looked after our springer dog with treats at the ready.
Professional and personal in every way, top marks to all of you. Great team xxxxx
Juli Simpson Middleton, Yorkshire. Coachman VIP 530 - Purchase.
Just got home with our new (to us) caravan. Can’t thank John and Steve enough for their excellent customer service – they made the buying and the hand-over a friendly, hassle free and pleasant experience.
I would wholeheartedly recommend Lincoln Leisure, and will definitely use them again should we want to change our caravan again in the future.
Mr J Buckle Lincoln. Coachman Pastiche 545 - Purchase.
The remote fob arrived today, within five minutes of opening the envelope the fob was paired, the instructions were correct, very easy.
Thank you, I am overjoyed with the attention we have received from Lincolnshire Leisure Vehicles
When we are ready for a upgrade, I’m thinking that we will give you notice on what we want and ask you to source one
Very kind regards to you and your team until next years service
Trevor Cook and family
Mr Cook Boston, Lincs. Bailey Unicorn Madrid - Purchase, Aftersales.
I was looking for an easy and smooth transaction for selling my Hymer C684 Motorhome. I was not disappointed by Lincoln Leisure with the good communication prior to and during the visit from Steve and Chris.
We had agreed a price on the phone and Steve was good to his word on his visit.
The smooth transaction was completed in an hour with full payment direct to my bank within 15 minutes.
Thank you Steve and I hope another family has as much enjoyment from our old Motorhome as we had over the past 9 years.
Thank you again, Ian
Mr I Willitt West Sussex. Hymer Classic 684 - Sold.
Super service, nothing too much trouble. Having bought a motorhome in the past found Gary and Steve very helpful with no pressure..they sold my last motorhome via brokerage, dealt with all the paperwork kept me up to date. Sold it in days, thank you, customer service at its very best!
Mr K Everington Lincoln. Hymer C Class - Sold via brokerage.